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Terms and Conditions for Coaches

Last updated: October 2026

These terms and conditions exist in German and English. The contracting company is a German sole proprietorship, and German law applies. In case of any discrepancy between the two versions, the German version is authoritative.

Parents who use Nura Sleep as part of their coaching are covered by the Terms of Use for Parents instead.

1. Scope and contracting party

  1. Nura Sleep is operated by DoryAI, owner Georg Ortner, Rigaer Straße 47A, 10247 Berlin, Germany (“Nura”, “we”).
  2. These terms apply to every contract for the use of Nura Sleep by sleep consultants who use Nura Sleep for their consulting practice (“coach”, “you”).
  3. Nura Sleep is offered to coaches exclusively as businesses within the meaning of § 14 of the German Civil Code (BGB), acting in the course of their self-employed professional or commercial activity. By registering, you confirm that this applies to you.
  4. Deviating or supplementary terms of the coach do not become part of the contract, even if we do not expressly object to them.

2. Subject matter

  1. Nura provides Nura Sleep to you as software over the internet (“software as a service”). Nura Sleep consists of the web dashboard at coach.nura-sleep.app, with which you work with families – in particular managing families, viewing each family’s journal, creating the daily routine and plans for the children, and chatting with parents – and the mobile app, in which parents record their child’s sleep, meals, activities and notes. The functionality is whatever the software currently provides.
  2. Parents can record entries by voice or text. These are turned into structured entries with the help of AI services. This automatic processing can be wrong or incomplete; Nura does not check the content of entries.
  3. Nura provides the software only. You provide the coaching in your own name and on your own responsibility. Nura is not a party to your coaching contract with the family, does not provide consulting, medical or therapeutic services, and does not owe any coaching outcome.
  4. We develop the software continuously and may change, add or remove features, provided the essential features remain and the change is reasonable for you.

3. Registration and conclusion of the contract

  1. Use requires a coach account. The information you give when registering must be true and complete.
  2. We review every new coach account before activating it. The contract is concluded on activation. There is no entitlement to activation.
  3. Your account is personal and not transferable. Keep your login details secret and tell us without delay if you suspect misuse.

4. Fees and payment

  1. Nura Sleep is currently free of charge for coaches unless otherwise agreed in an individual case. This remains so until we announce a fee under paragraph 2 and you agree to it.
  2. If we introduce a fee, such as a subscription, we will tell you the price, billing period and payment terms in text form at least six weeks in advance. An obligation to pay only arises if you expressly agree, for example by taking out a subscription. You may terminate the contract at any time before the obligation to pay would begin. If you do not agree, we may terminate the free contract under section 10.
  3. Agreed fees are exclusive of statutory VAT and are payable in advance at the start of each billing period.
  4. You agree your fee directly with the families. Families pay you, not Nura. You are responsible for the content you store in Nura Sleep and that we pass on to a family in your name: your payment details, your offer with its price, length and description, and your own legal texts. We show that content to the family, send it, and render your legal texts as PDF files that we attach to the order confirmation. We do not review it and owe you no legal advice on it. You make sure that your offer and your legal texts meet the rules for consumer contracts, in particular the duty to provide withdrawal information.

5. Your obligations and acceptable use

  1. You use Nura Sleep only for your own consulting practice and in accordance with applicable law, in particular data protection law and the rules and confidentiality duties of your profession.
  2. You only enter people into Nura Sleep who are in contact with you about coaching. You may not use emails that Nura Sleep sends to families in your name for advertising to people who have not consented to it.
  3. You do not post content that is unlawful, offensive or infringes the rights of others.
  4. You do not circumvent security or access restrictions, access Nura Sleep by automated means (such as scraping), place an excessive load on the systems, or decompile the software except where the law expressly permits it.
  5. If coaching reveals signs of a health problem in a child, you refer the family to medical care. Nura Sleep is not a medical device.
  6. In Nura Sleep you can permanently delete a family with all its data – the parents’ accounts, the children, all entries, plans, the chat and the emails filed to the family. This deletion cannot be undone. You use it only when the family asks for deletion, or when the coaching has ended and the family no longer needs its data in Nura Sleep; in the second case you tell the family about the deletion beforehand. You are responsible for using this feature properly.
  7. You indemnify Nura against third-party claims arising from unlawful use of Nura Sleep for which you are responsible, including reasonable legal defence costs.
  8. If there are concrete indications of a serious breach of this section, we may temporarily suspend your access. In doing so we take into account your legitimate interests and those of the families you coach, and we inform you without delay.

6. Content and rights of use

  1. The rights to your content – such as daily routines, plans, messages, the emails you write in Nura Sleep and your profile photo – remain with you. For the term of the contract, you grant Nura the simple (non-exclusive) right to store and process this content and show it to the families you coach, to the extent necessary to operate Nura Sleep.
  2. For the term of the contract, Nura grants you the simple (non-exclusive), non-transferable right to use Nura Sleep as intended. All other rights to the software remain with Nura.

7. Availability and support

  1. We aim for operation that is as free of disruption as possible. We do not owe any particular level of availability. Where possible, we announce maintenance in advance.
  2. We are not responsible for disruptions outside our control, such as internet connections, mobile networks or the app stores.
  3. We provide support by email at georg@dory-ai.com. No particular response time is agreed.
  4. Nura Sleep is not an archive. You keep your own copies of any records you must retain for legal or professional reasons.

8. Data protection and data roles

  1. Nura processes the personal data that arises from the use of Nura Sleep – in particular account data, parents’ entries, voice recordings and chat messages – as a controller within the meaning of the GDPR. Details are in our Privacy Policy.
  2. Where you yourself enter personal data into Nura Sleep – such as the names and email addresses of prospective clients and families, details about children and your own notes – or use data from Nura Sleep for your coaching outside the platform, you are yourself responsible for the lawfulness of that processing. In particular, you ensure that you may collect this data and pass it on to Nura, and that families know you use Nura Sleep for their coaching.
  3. The emails from the mailbox you connect to Nura Sleep are different. They already exist in your mailbox, under your responsibility. Nura only copies them into your families’ records because you asked for it. For these copies, you stay responsible, and Nura works on your behalf as your processor (Art. 28 GDPR). The rules for that are in section 8a. Your email provider stays your own processor.
  4. Any other split of data protection roles needs a separate written agreement.

8a. Your emails: how Nura processes them on your behalf

This section is our processing agreement for your connected mailbox. It applies from the moment you connect a mailbox. Nothing else needs to be signed (Art. 28(9) GDPR allows the electronic form).

  1. What, whom, how long. We process the emails between you and your families that Nura copies from your mailbox or sends through it: names and addresses of senders and recipients, including people in copy; subject, text and formatted text; date; attachments; and your mailbox address and credentials. The people concerned are you, the parents and other members of your families, and anyone else on these emails. We process this data while your mailbox is connected and while the emails are in a family’s record, at the latest until your contract ends (section 10.6).
  2. Only for this. We use the data only to put the emails in the family’s record, show them to you, send the emails you write in Nura Sleep through your mailbox, tell you about a new email if you turned notifications on, and delete them as described in the Privacy Policy (sections 3.7 and 7). Never for our own purposes.
  3. On your instructions. We act only on your instructions. They are these terms, the Privacy Policy, and what you do in Nura Sleep: connecting or disconnecting the mailbox, adding or deleting a family, writing or deleting an email. For anything else, email us. If we think an instruction breaks data protection law, we tell you. If a law requires us to process the data differently, we tell you before we do, unless the law forbids that.
  4. Confidentiality. Everyone at Nura who could see this data is bound to keep it confidential. Nobody at Nura reads your emails, unless you ask us to for a specific request, it is necessary for security, or the law requires it.
  5. Security. We protect the data with the measures in section 9 of the Privacy Policy: encrypted transmission, encrypted storage of your credentials, access control in the database, secure login, and hosting in the EU (Germany). We keep these measures up to date.
  6. Our providers. For your emails we use Supabase (database and file storage) and Render (servers), both in the EU (Germany). You agree to these two. If we want to add or replace a provider for your emails, we tell you by email at least four weeks before. If you object for a data protection reason, you can disconnect the mailbox or end the contract before the change takes effect. We bind each provider to the same duties as in this section. If a provider fails in these duties, we are responsible to you for it as if it were us.
  7. Helping you. If a parent or someone else asks you about their data (to see, correct, delete or export it), we help you answer in time. If we learn of a data breach affecting these emails, we tell you without undue delay and share what we know. We also help you with a data protection impact assessment and, if one is needed, with consulting the supervisory authority beforehand (Art. 35, 36 GDPR).
  8. At the end. When you disconnect the mailbox, we delete your credentials at once and, for Gmail, cancel Nura’s access at Google. The emails stay in the family records until the family, the coaching or your account is deleted. Before we delete your account, we disconnect the mailbox the same way. When your contract ends, section 10.6 applies: you can request a copy within 30 days; after that we delete them, unless the law requires us to keep them.
  9. Checking on us. You may ask us at any time how we meet these duties. We answer and provide evidence, for example our providers’ certifications. An audit on site is possible by appointment during business hours, once a year unless there was a breach. Each side bears its own costs.
  10. Where the data is. These emails are stored and processed in the EU (Germany) and are not sent outside the EU. Two things to know: our providers Supabase and Render are US companies; if they ever reach the data from the USA, that is covered by the EU standard contractual clauses or the EU-US Data Privacy Framework (Privacy Policy, section 6). And the notification about a new email travels encrypted through the push service of your browser or phone, which cannot read it.
  11. Your part. You are responsible for the emails themselves: that you may connect the mailbox and have its emails with your families read and stored in Nura Sleep (especially if it is a shared practice mailbox), and that your families and other people on these emails know, from your own privacy information, that you file them in Nura Sleep.

9. Liability

  1. Nura is liable without limitation for intent and gross negligence, for injury to life, body or health, to the extent of any guarantee given, and under the German Product Liability Act.
  2. For slight negligence, Nura is liable only for breach of essential contractual obligations – obligations whose fulfilment makes the proper performance of the contract possible in the first place and on whose observance you may regularly rely. In that case, liability is limited to the foreseeable damage typical for this type of contract.
  3. As long as you use Nura Sleep free of charge, Nura is, in derogation from paragraph 2, not liable for slight negligence; paragraph 1 remains unaffected.
  4. Strict liability for defects that already existed when the contract was concluded (§ 536a (1) alt. 1 BGB) is excluded.
  5. You are responsible for the content of your coaching and your coaching decisions. Nura does not warrant the accuracy of the entries parents record.
  6. The above limitations also apply in favour of Nura’s employees and agents.

10. Term and termination

  1. The contract runs for an indefinite period.
  2. For free use, you may terminate at any time without notice. Nura may terminate with four weeks’ notice.
  3. For paid use, the agreed term applies. If none is agreed, either party may terminate with one month’s notice to the end of the current billing period.
  4. The right to terminate without notice for good cause remains unaffected. Good cause for Nura exists in particular if you breach section 5 seriously or repeatedly despite a warning.
  5. Notice of termination must be given in text form; an email is sufficient.
  6. When the contract ends, your access to Nura Sleep and to the data of the families you coach ends. For up to 30 days after the end of the contract you can request a copy of your data by email. After that, we delete your data unless statutory retention obligations apply. This includes your coachings with their plans, chat and emails, including the parents’ messages, and your connected mailbox with its credentials. The parents’ accounts, their children and their entries remain; the Terms of Use for Parents apply to them.

11. Changes to these terms

  1. We may change these terms for an objective reason, such as a change in the law or new features. We do not change the scope of services or fees this way.
  2. We will notify you of changes in text form at least six weeks before they take effect. If you do not object within six weeks of receiving the notice, the changes are deemed accepted. The notice will point out this deadline and the consequence of your silence separately.
  3. If you object, either party may terminate the contract with effect from the date the change takes effect.

12. Final provisions

  1. The law of the Federal Republic of Germany applies, excluding the UN Convention on Contracts for the International Sale of Goods.
  2. If you are a merchant (Kaufmann), a legal entity under public law or a special fund under public law, or have no general place of jurisdiction in Germany, the exclusive place of jurisdiction for all disputes arising from this contract is Berlin. Nura may also sue you at your general place of jurisdiction.
  3. If any provision of these terms is invalid, the rest of the contract remains valid. The statutory provisions take the place of the invalid provision.

13. Contact

DoryAI · Georg Ortner
Rigaer Straße 47A, 10247 Berlin, Germany
Email: georg@dory-ai.com