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Terms and Conditions for Coaches

Last updated: 19 September 2026

These terms and conditions exist in German and English. The contracting company is a German sole proprietorship, and German law applies. In case of any discrepancy between the two versions, the German version is authoritative.

Parents who use Nura Sleep as part of their coaching are covered by the Terms of Use for Parents instead.

1. Scope and contracting party {#s1}

  1. Nura Sleep is operated by DoryAI, owner Georg Ortner, Rigaer Straße 47A, 10247 Berlin, Germany (“Nura”, “we”).
  2. These terms apply to every contract for the use of Nura Sleep by sleep consultants who use Nura Sleep for their consulting practice (“coach”, “you”).
  3. Nura Sleep is offered to coaches exclusively as businesses within the meaning of § 14 of the German Civil Code (BGB), acting in the course of their self-employed professional or commercial activity. By registering, you confirm that this applies to you.
  4. Deviating or supplementary terms of the coach do not become part of the contract, even if we do not expressly object to them.

2. Subject matter {#s2}

  1. Nura provides Nura Sleep to you as software over the internet (“software as a service”). Nura Sleep consists of the web dashboard at my.nura-sleep.app, with which you work with families – in particular managing families, viewing each family’s journal, creating the daily routine and plans for the children, and chatting with parents – and the mobile app, in which parents record their child’s sleep, meals, activities and notes. The functionality is whatever the software currently provides.
  2. Parents can record entries by voice or text. These are turned into structured entries with the help of AI services. This automatic processing can be wrong or incomplete; Nura does not check the content of entries.
  3. Nura provides the software only. You provide the coaching in your own name and on your own responsibility. Nura is not a party to your coaching contract with the family, does not provide consulting, medical or therapeutic services, and does not owe any coaching outcome.
  4. We develop the software continuously and may change, add or remove features, provided the essential features remain and the change is reasonable for you.

3. Registration and conclusion of the contract {#s3}

  1. Use requires a coach account. The information you give when registering must be true and complete.
  2. We review every new coach account before activating it. The contract is concluded on activation. There is no entitlement to activation.
  3. Your account is personal and not transferable. Keep your login details secret and tell us without delay if you suspect misuse.

4. Fees and payment {#s4}

  1. Nura Sleep is currently free of charge for coaches unless otherwise agreed in an individual case. This remains so until we announce a fee under paragraph 2 and you agree to it.
  2. If we introduce a fee, such as a subscription, we will tell you the price, billing period and payment terms in text form at least six weeks in advance. An obligation to pay only arises if you expressly agree, for example by taking out a subscription. You may terminate the contract at any time before the obligation to pay would begin. If you do not agree, we may terminate the free contract under section 10.
  3. Agreed fees are exclusive of statutory VAT and are payable in advance at the start of each billing period.
  4. You agree your fee directly with the families. Families pay you, not Nura. You are responsible for the payment details you store in Nura Sleep and that we send to families in your name.

5. Your obligations and acceptable use {#s5}

  1. You use Nura Sleep only for your own consulting practice and in accordance with applicable law, in particular data protection law and the rules and confidentiality duties of your profession.
  2. You only enter people into Nura Sleep who are in contact with you about coaching. You may not use emails that Nura Sleep sends to families in your name for advertising to people who have not consented to it.
  3. You do not post content that is unlawful, offensive or infringes the rights of others.
  4. You do not circumvent security or access restrictions, access Nura Sleep by automated means (such as scraping), place an excessive load on the systems, or decompile the software except where the law expressly permits it.
  5. If coaching reveals signs of a health problem in a child, you refer the family to medical care. Nura Sleep is not a medical device.
  6. In Nura Sleep you can permanently delete a family with all its data – the parents’ accounts, the children, all entries, plans and the chat. This deletion cannot be undone. You use it only when the family asks for deletion, or when the coaching has ended and the family no longer needs its data in Nura Sleep; in the second case you tell the family about the deletion beforehand. You are responsible for using this feature properly.
  7. You indemnify Nura against third-party claims arising from unlawful use of Nura Sleep for which you are responsible, including reasonable legal defence costs.
  8. If there are concrete indications of a serious breach of this section, we may temporarily suspend your access. In doing so we take into account your legitimate interests and those of the families you coach, and we inform you without delay.

6. Content and rights of use {#s6}

  1. The rights to your content – such as daily routines, plans, messages and your profile photo – remain with you. For the term of the contract, you grant Nura the simple (non-exclusive) right to store and process this content and show it to the families you coach, to the extent necessary to operate Nura Sleep.
  2. For the term of the contract, Nura grants you the simple (non-exclusive), non-transferable right to use Nura Sleep as intended. All other rights to the software remain with Nura.

7. Availability and support {#s7}

  1. We aim for operation that is as free of disruption as possible. We do not owe any particular level of availability. Where possible, we announce maintenance in advance.
  2. We are not responsible for disruptions outside our control, such as internet connections, mobile networks or the app stores.
  3. We provide support by email at georg@dory-ai.com. No particular response time is agreed.
  4. Nura Sleep is not an archive. You keep your own copies of any records you must retain for legal or professional reasons.

8. Data protection and data roles {#s8}

  1. Nura processes the personal data that arises from the use of Nura Sleep – in particular account data, parents’ entries, voice recordings and chat messages – as a controller within the meaning of the GDPR. Details are in our Privacy Policy.
  2. Where you yourself enter personal data into Nura Sleep – such as the names and email addresses of prospective clients and families, details about children and your own notes – or use data from Nura Sleep for your coaching outside the platform, you are yourself responsible for the lawfulness of that processing. In particular, you ensure that you may collect this data and pass it on to Nura, and that families know you use Nura Sleep for their coaching.
  3. A different allocation of data protection roles, such as processing on behalf under Art. 28 GDPR, requires a separate written agreement.

9. Liability {#s9}

  1. Nura is liable without limitation for intent and gross negligence, for injury to life, body or health, to the extent of any guarantee given, and under the German Product Liability Act.
  2. For slight negligence, Nura is liable only for breach of essential contractual obligations – obligations whose fulfilment makes the proper performance of the contract possible in the first place and on whose observance you may regularly rely. In that case, liability is limited to the foreseeable damage typical for this type of contract.
  3. As long as you use Nura Sleep free of charge, Nura is, in derogation from paragraph 2, not liable for slight negligence; paragraph 1 remains unaffected.
  4. Strict liability for defects that already existed when the contract was concluded (§ 536a (1) alt. 1 BGB) is excluded.
  5. You are responsible for the content of your coaching and your coaching decisions. Nura does not warrant the accuracy of the entries parents record.
  6. The above limitations also apply in favour of Nura’s employees and agents.

10. Term and termination {#s10}

  1. The contract runs for an indefinite period.
  2. For free use, you may terminate at any time without notice. Nura may terminate with four weeks’ notice.
  3. For paid use, the agreed term applies. If none is agreed, either party may terminate with one month’s notice to the end of the current billing period.
  4. The right to terminate without notice for good cause remains unaffected. Good cause for Nura exists in particular if you breach section 5 seriously or repeatedly despite a warning.
  5. Notice of termination must be given in text form; an email is sufficient.
  6. When the contract ends, your access to Nura Sleep and to the data of the families you coach ends. For up to 30 days after the end of the contract you can request a copy of your data by email. After that, we delete your data unless statutory retention obligations apply. This includes your coachings with their plans and chat, including the parents’ messages. The parents’ accounts, their children and their entries remain; the Terms of Use for Parents apply to them.

11. Changes to these terms {#s11}

  1. We may change these terms for an objective reason, such as a change in the law or new features. We do not change the scope of services or fees this way.
  2. We will notify you of changes in text form at least six weeks before they take effect. If you do not object within six weeks of receiving the notice, the changes are deemed accepted. The notice will point out this deadline and the consequence of your silence separately.
  3. If you object, either party may terminate the contract with effect from the date the change takes effect.

12. Final provisions {#s12}

  1. The law of the Federal Republic of Germany applies, excluding the UN Convention on Contracts for the International Sale of Goods.
  2. If you are a merchant (Kaufmann), a legal entity under public law or a special fund under public law, or have no general place of jurisdiction in Germany, the exclusive place of jurisdiction for all disputes arising from this contract is Berlin. Nura may also sue you at your general place of jurisdiction.
  3. If any provision of these terms is invalid, the rest of the contract remains valid. The statutory provisions take the place of the invalid provision.

13. Contact {#s13}

DoryAI · Georg Ortner
Rigaer Straße 47A, 10247 Berlin, Germany
Email: georg@dory-ai.com